FAQ

Q:Do you sell authentic products?
A:We only sell original products from international aesthetic manufacturers or official distributers.
 
Q:How can you sell the products so cheap?
A:We have been in the business for several years and have many clinics around the world as customers. We buy big volumes both from manufacturers and distributors and we can therefore sell the products to extremely competitive prices
 
Q:I'm a private person and I don't have a company - can I place an order?
A:Unfortunately not - we only sell to companies in the aesthetic business.
 
Q:Which payment methods do you accept?
A:We only accept prepayment paid by Bank transfer.
 
Q: Do you offer additional discount when buying big volume?
A: If you are interested in wholesale prices for large volume purchase, please contact us at: 
 
Q: How much duties and taxes will I have to pay?
A: All prices displayed are exclusive any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to - in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Please note, if you place an order within the EU you do not pay taxes and duties as long as you have a valid VAT number. Read more about VAT here
 
Q: My package has been suspended in custom duties - what can I do?
A: Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility of seized goods.
 
Q:Which countries do you send to?
A:We ship to most parts of the world. Please contact us for further information. However, you will as importer be responsible for complying with your local legislation for importing the product to your country. You will as well as importer be responsible for any local import taxes and/or local import fee for importing to your local county.
 
Q: Which courier company do you use to ship the order?
A: We use DHL Express and all shipments are shipped with Express service so they arrive within 1-3 days from date of dispatch. Concerning orders for North America, China and Russia we use EMS/Postal service. The delivery time to North America, China and Russia is between 4-8 working days and we provide our customers with a tracking number.
 
Q: How much does shipping cost?
A: Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.
 
Q:Can I return or exchange an item?
A:We do not accept any returns or exchanges unless we have delivered a wrong product to you.